• TrappCall::Collect & Local Phone Services in Canada & USA
  • Office: 480-420 Main Street E., Milton, Ontario, CANADA L9T 5G3
  • Call us (888) 266-5128 - (416) 775-3560

Three Way Calling Notice

IMPORTANT NOTICE REGARDING 3-Way CALLING

At TrappCall, we are committed to providing reliable telecommunications services, including long-distance, local, and collect calling services, to our valued customers. As a reseller of Bell Canada services, we strive to ensure that our customers can stay connected with their loved ones in a safe and compliant manner.

A subset of our customers uses our collect calling services to receive phone calls from incarcerated individuals in Canadian correctional facilities. It is important to note that all Canadian correctional facilities strictly prohibit three-way calling during these calls. This means that when an inmate calls a loved one, the recipient of the call must not attempt to add a third party to the conversation.

While modern smartphones have the capability to initiate three-way calls, TrappCall does not condone or support the use of this feature during calls with inmates. Our services do not include a direct three-way calling feature, as this functionality is provided by the handset (smartphone) itself. However, we emphasize that using this feature while on a call with an inmate is strictly prohibited and violates the policies of all correctional facilities.

Please be aware that if a correctional facility interprets your call as a three-way call, they will immediately disconnect the call and may block your telephone number from receiving future calls from that facility. Additionally, loud background noise (such as loud music or a noisy environment) when answering a call from an inmate may also be misinterpreted as a three-way call, leading to the same consequences.

Please be advised that engaging in three-way calling on calls received from correctional facilities using any TrappCall service is a violation of Canadian correctional facility policies and is also a violation of TrappCall’s service terms. We take these policies seriously and will not tolerate any misuse of our services.

Thank you for your understanding and cooperation in ensuring that all calls remain compliant with facility rules and TrappCall’s terms of service. If you have any questions or concerns, please do not hesitate to contact our customer support team.