During this unprecedented time in our history, I wanted to reach out to you personally to let you know that the TrappCall team is here to support you and your organisation as we manage through COVID-19.
The safety and security of our customers, our communities and our team members is of paramount importance to us, and our team is quite literally working around the clock to fully support you at this critical time. Please know that our world-leading networks have the capacity, coverage and reliability to keep you connected to your loved ones.
At TrappCall, our customers have always been our top priority, and our commitment to you has only increased during this period of uncertainty. You can rest assured that TrappCall is working tirelessly every day to ensure the continuity of our services, and to provide you with access to the information you need. In addition, we are closely monitoring the situation and will do everything in our power to continually adapt our business processes as necessary.
We know this situation is exceptional and we are determined to continue providing you with the personalized support you are accustomed to receiving from us. For all your Local, Long Distance, or Collect Calls, rest assured TrappCall is here to support you.
Commencing March 23, 2020 and for the next 4 weeks thereafter, TrappCall will be giving all regular Collect Call customers their first call free on the following days:
Our customer service representatives are available to answer your questions and review your accounts when needed. We also encourage you to use the TrappCall Web Portal, Telephone Self Help IVR System, and online Real-time Website Chat Portal.
Our hearts go out to those families directly impacted by the virus. Each and every one of us will make the difference. We will come through this stronger and together.
Please take care of yourself and each other.
If you have any questions, please do not hesitate to contact us.
Your TrappCall Team